Words of Kindness

"For in many things we offend all. If any man offend not in word, the same is a perfect man, and able to bridle the whole body.

"Behold, we put bits in the horses' mouths, that they may obey us; and we turn about their whole body.

"Behold also the ships, which though they be so great, are driven of fierce winds, yet are they turned about with a very small helm, whithersoever the governor listeth.

"Even so the tongue is a little member, and boasteth great things. Behold, how great a matter a little fire kindleth!"

James 3:2-5 KJV

Working in customer service can be a difficult job. Many times you deal with people talking to you disrespectfully, taking out their frustrations on you when you had absolutely nothing to do with their problems. Often they are mad at the world because someone wronged them, and now here you are available for them to yell at. Or sometimes they simply feel entitled and they see you as a "commoner". Regardless of how they speak to you, we don't have to give it back.

Perhaps you don't work in customer service. You don't have one of those jobs where, "the customer/guest is always right". The truth is, your "customer"/"guest" extends to your family, friends, coworkers, even the cashier at the market. Everyone you interact with on a daily basis is also in a way your guest. Do you think Jesus talked to the multitude one way, and then his Disciples a completely different way? What then would give us the right to think that we can talk to anyone with spite? Just because the cashier at Walgreens can't file a complaint to your boss and get you fired, it doesn't make it right to lash out at them.

So today, when you are conversing with people, let your words be spoken in kindness and gentleness. Despite the attitude others may give to you. Reply no in malice or spite, but in grace and patience. For that is how Christ would wants us to speak. Just how the thin leather of a bridle is able to guide about a horse, or a helm able to turn about a whole ship, so is your tongue capable of uplifting someone or causing destruction. It only takes a single lit match to burn down a forest. Likewise, a few choice words can lead to ruin.